FAQ


Thank you so much for choosing Maker Millinery to create your perfect headpiece.  

SHIPPING

Shipping costs will be between $10 - $50, depending on the size and weight of your chosen piece. 

Ready to wear pieces will be shipped the following business day once purchased. 

If ordering a custom piece, you will be notified of shipping dates when the piece is completed.

We will provide you with a tracking number once your item is lodged with Australia Post. Please note that once your item is lodged with Australia Post it becomes their property and Maker Millinery will not accept any responsibility for loss or damage. We will, however, assist you in every way possible to recover your item. Pieces will be well-packed and supported to minimise any possibility of damage. 

Please allow 5-7 days for your items to arrive once you have received shipping notification. 

If you require your item urgently, please contact us and we will do our very best to get your item to you ASAP.

We offer a free pickup/delivery service if you are based in Kalgoorlie WA 6430. You can select this shipping option at checkout. 

PAYMENT

We accept Paypal payments and bank transfers. 

When ordering a bespoke piece, you will receive an invoice for 25% of the total cost that must be paid before we commence production. 

RETURNS

Due to health and safety reasons, we can not accept returns on headpieces. 

If your piece is damaged or not as described, please contact us within 14 days and we will begin the returns process. If you contact us after 14 days, your return will not be accepted. 

Please note that we will not accept returns on pieces that are damaged whilst being worn. 

ITEM CARE

Most millinery pieces, while robust, are made of natural and/or fragile fibres. Keep your piece supported on tissue paper in your hat box, with empty space filled with tissue to minimse any damage. 

Brims and leathers can be affected by heat and water so it is best to keep your millinery pieces in a cool dry place. 

Allow pieces with feathers or quills plenty of room when packing to minimise the chance of damaging those fragile elements